Unlock access to...
✓ Automation Masterclass
✓ Implementation Community
✓ Monthly Calls
✓ All future courses, training materials, processes, and frameworks
+Limited Time Offers!
✓ One hour MSP consultation with Fulcrum Insights Founder and CEO Matthew Weir
$650 value
FREE
✓ Fulcrum Insights KPI tracker sheet for weekly departmental tracking
$500 value
FREE
✓ Reduce downtime, tickets, mistakes, labor, and risk with proven frameworks and methodologies around scripting, patching, backup, monitoring, and more
✓ Train your new centralized services engineer A-Z with this single course!
✓ Bring repeatable process through playbooks for every critical delivery area of Centralized Services
✓ Reduce client churn by providing consistent results and communication taught and refined through this course
Course Details:
- Automation Mindset & Methodology
✓ What is Centralized Services?
✓ How to approach automation
✓ How far can I, or should I, take automation?
✓ Can I even automate this?
✓ Automation rule book
✓ Centralized script management
✓ Testing: alpha, beta, production phases
✓ Introduction to KPIs
✓ MSP Automation Basics & Core Methodology take aways
- Patching Mastery Course
✓ Introduction to patching
✓ Approval process
✓ Deployment, scheduling, and reboots
✓ Reboot control
✓ Troubleshooting & proactive fixes
✓ Verification & KPIs
✓ Patching take aways
- Backup Mastery Course
✓ Introduction to Backups
✓ Getting familiar with RPO & RTO
✓ Backup default standards
✓ Backup troubleshooting
✓ Backup KPIs
✓ Backup take aways
-
Monitoring & alerting
✓ Introduction to monitoring
✓ Desired state
✓ Problem space & solution space
✓ Alerting & ticketing
✓ Monitoring & alerting take aways
- Third Party Patching
✓ Introduction to third party patching
✓ Third party patching scope?
✓ Third party patching tools
✓ Third party patching KPIs
✓ Third party patching take aways