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✓ Automation Masterclass

✓ Reduce downtime, tickets, mistakes, labor, and risk with proven frameworks and methodologies around scripting, patching, backup, monitoring, and more

✓ Train your new centralized services engineer A-Z with this single course

✓ Bring repeatable process through playbooks for every critical delivery area of Centralized Services

✓ Reduce client churn by providing consistent results and communication taught and refined through this course

✓ Stop patching failures from silently going unnoticed for months with outcome-based monitoring that catches what your RMM misses

✓ Learn the 80/20 rule for automation so you stop over-engineering and start producing results

✓ Walk away with ready-to-use PowerShell scripts, KPI templates, and troubleshooting playbooks

✓ Master the Effective Outcome Framework to communicate with leadership and get buy-in on your recommendations

✓ Transform monitoring from "alert when broken" to continuous desired state enforcement

Course Details:

  • Automation Mindset & Methodology

    ✓ What is Centralized Services?

    ✓ How to approach automation

    ✓ How far can I, or should I, take automation?

    ✓ Can I even automate this?

    ✓ Automation rule book

    ✓ Centralized script management

    ✓ Testing: alpha, beta, production phases

    ✓ Introduction to KPIs

    ✓ MSP Automation Basics & Core Methodology take aways

 

  • Patching Mastery Course

    ✓ Introduction to patching

    ✓ Approval process

    ✓ Deployment, scheduling, and reboots

    ✓ Reboot control

    ✓ Troubleshooting & proactive fixes

    ✓ Verification & KPIs

    ✓ Patching take aways

 

  • Backup Mastery Course

    ✓ Introduction to Backups

    ✓ Getting familiar with RPO & RTO

    ✓ Backup default standards

    ✓ Backup troubleshooting

    ✓ Backup KPIs

    ✓ Backup take aways

 

  • Tool & Technology

    ✓ Tool & technology management framework

    ✓ Tool deployment

    ✓ Tool deployment KPIs

    ✓ Tools & technology take aways

 

  • Monitoring & alerting

    ✓ Introduction to monitoring

    ✓ Desired state

    ✓ Problem space & solution space

    ✓ Alerting & ticketing

    ✓ Monitoring & alerting take aways

 

  • Third Party Patching

    ✓ Introduction to third party patching

    ✓ Third party patching scope?

    ✓ Third party patching tools

    ✓ Third party patching KPIs

    ✓ Third party patching take aways

What MSPs Are Saying:

I highly recommend Fulcrum Insights, a leading provider of automation and security solutions and training. Fulcrum Insights consistently delivers reliable and innovative services that have significantly improved operations. Their automation capabilities and training materials will assist in streamlining many business processes, resulting in improved efficiency and cost savings. Their security solutions recommendations will also result in robust protection against cyber threats, giving you peace of mind and ensuring the integrity of your systems and data. The Fulcrum Insights team has demonstrated a deep understanding of information technology and adapting solutions to almost any industry and unique requirements. Providing tailored solutions and proactive support throughout a partnership. Their technical expertise, customer-centric approach, and commitment to excellence will make them a trusted and valuable partner. I strongly endorse their services and would recommend them to any organization seeking reliable and effective automation and security solutions.

Michael Walsh | Vice President of IT Operations | DKBInnovative